Collecting Server Logs

For On Premises customers, an administrator can execute a command on Astoria servers to create a .zip file of that server's logs.

Run the command on each server (CMS, Primary ACS, and any Secondary ACS server).
  1. Remote desktop to the server.
  2. In a command shell, run the following command:

    cd /d %AST_BASEDIR%\jython
    CALL jython.bat zip %USERPROFILE%\Desktop\

The command produces a .zip file on the desktop.